Refund & Cancellation Policy

Last updated: November 10, 2026

Printstorepros ("we," "us," "our") provides digital services: website design and development, CRM and automation setup, advertising management and email marketing for custom apparel businesses. Because we sell services, not physical products, there is nothing to ship or return. This policy explains when refunds are available and how to cancel.

1. Free Website Review

Our website review is free. No payment is collected, so no refund applies.

2. Website and Development Projects

Every project begins with a written proposal or quote that sets out the scope, price, payment schedule and milestones. If your signed proposal says something different from this policy, the proposal applies.

  • Before work begins: if you cancel before we start work on your project, we will refund any deposit in full.
  • After work begins: payments cover work already completed and time already scheduled, so they are not refundable. If you cancel mid-project, you pay only for the work completed up to the cancellation date, and we refund any prepaid amount for work we have not started.
  • Completed and approved work: once you approve a design, milestone or launch, payments for that work are not refundable.
  • Revisions: if something we delivered doesn't match the agreed scope, tell us and we will fix it at no extra charge. We always prefer to make it right before discussing a refund.

3. Monthly Services (CRM, Hosting, Maintenance, Ads Management, Email Marketing)

  • Monthly services can be cancelled at any time by emailing us. Cancellation takes effect at the end of your current billing period, and you will not be charged again.
  • We do not offer refunds or prorated credits for partial months.
  • If a setup fee was charged, it is refundable only if you cancel before setup work begins.

4. Advertising Spend and Third-Party Costs

Money spent on advertising platforms such as Meta (Facebook and Instagram) and Google Ads is paid to those platforms and cannot be refunded by us. Third-party costs we buy for you, such as domain names, Shopify or DecoNetwork subscriptions, apps, themes, stock images and software licenses, are also non-refundable. They are subject to each provider's own refund policy.

We cannot guarantee specific advertising results (such as a set number of sales or leads), because results depend on factors outside our control. Lack of a particular result is not by itself grounds for a refund.

5. How to Request a Refund or Cancel

  1. Email Sales@printstorepros.com with the subject line "Refund or Cancellation Request".
  2. Include your name, business name, the service or project, and the reason for your request.
  3. We will reply within 2 business days. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post it.

6. Chargebacks

If you have a concern about a charge, please contact us first. We will work with you to resolve it quickly.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new "Last updated" date. Changes do not affect projects already under a signed proposal.

8. Contact Us

Printstorepros
171 Cooper Ave
Tonawanda, NY 14150
United States
Phone: 716-290-6052
Email: Sales@printstorepros.com

See also our Privacy Policy.